Home›digital-workplace›Capacity
C

Capacity

Capacity, founded in 2017 by David Karandish and Chris Sims and headquartered in St. Louis, is a CX/support automation platform with AI agents (chat, voice, email, SMS), agent assist and a knowledge-orchestration layer. It reports 20,000+ customers, about $60M ARR (Aug 2025) and has acquired multiple companies including Call Criteria, Verbio Technologies and, in March 2026, Starmind.
digital-workplaceAI Support AutomationKnowledge OrchestrationContact Center AI🔗 capacity.com
28
E - Critical
Product Quality
57
Market Reputation
60
Community Sentiment
50
Customer Experience
56
Technical Credibility
60
Value for Money
50
Innovation & Vision
100
Buying Safety
43
Claim Profile →
AI model visibility: 30
Claude
Top pick
30 of 30 prompts
Gemini
Top pick
30 of 30 prompts
ChatGPT
Top pick
30 of 30 prompts
Community signals: 20
App Store
Neutral
50
Capterra
Neutral
50
Clutch
Neutral
50
DEV Community
Neutral
50
G2
Neutral
50
Gartner Peer Insights
Neutral
50
GitHub Discussions
Neutral
50
Glassdoor
Neutral
50
Hacker News
Neutral
50
PeerSpot
Neutral
50
Play Store
Neutral
50
Product Hunt
Neutral
50
Quora
Neutral
50
Reddit
Neutral
50
Software Advice
Neutral
50
Spiceworks
Neutral
50
Stack Overflow
Neutral
50
TrustPilot
Neutral
50
TrustRadius
Neutral
50
YouTube
Neutral
50
Evidence checkpoints: S3
✓SOC2 Type II Certification
✓ISO 27001 Certification
✓GDPR / Data Processing Agreement Published
✓Third-Party Penetration Test or Bug Bounty Program
✕Public Status / Uptime Page
✕Published SLA Terms
✕Gartner / Forrester Analyst Position
✕Cloud or Software Marketplace Listing
✕Technology Partner Certification
✕Public API Documentation
✓Transparent Pricing Page
✕Public Changelog / Release Notes
✓Verified Named Client Case Studies
✕Public Help Centre / Knowledge Base
What buyers are saying
No buyer quotes yet
Verified community quotes from Reddit, G2, TrustRadius and more will appear here