Freshsales is the AI-powered sales CRM built by Freshworks Inc., designed to help sales teams manage leads, contacts, deals, and pipelines from a single, easy-to-configure workspace. It bundles built-in phone and email, visual deal pipelines, AI-based lead scoring (Freddy AI), and workflow automation, and is aimed primarily at small and mid-sized businesses seeking a lower-cost, faster-to-deploy alternative to legacy enterprise CRMs. Freshsales is sold standalone or as part of the broader Freshworks Customer Service Suite. Freshworks Inc. is publicly traded on Nasdaq (FRSH) and, after years of investment-fueled growth, reported its first full year of sustained GAAP profitability in 2025.