Freshservice is Freshworks' modern, intuitive IT service management (ITSM) product, positioned as an easy-to-adopt alternative to legacy enterprise ITSM platforms. Freshworks was founded in 2010 by Girish Mathrubootham and trades on Nasdaq under the ticker FRSH. Freshservice specifically emphasizes fast onboarding, generative AI features (Freddy AI), and transparent, published pricing.