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Freshservice

Freshservice is an AI-powered IT service management (ITSM) and enterprise service management platform from Freshworks Inc. (NASDAQ: FRSH), covering incident, change, asset and CMDB management plus employee service management workflows. Freshworks reported FY2025 revenue of $838.8 million.
digital-workplaceITSMEmployee Service ManagementPublicly Traded (NASDAQ: FRSH)🔗 www.freshworks.com/freshservice
49
D - Developing
Product Quality
76
Market Reputation
76
Community Sentiment
64
Customer Experience
71
Technical Credibility
80
Value for Money
72
Innovation & Vision
100
Buying Safety
79
Claim Profile →
AI model visibility: 7
Claude
Top pick
7 of 7 prompts
Gemini
Top pick
7 of 7 prompts
ChatGPT
Top pick
7 of 7 prompts
Community signals: 20
App Store
Neutral
50
Capterra
Neutral
50
Clutch
Neutral
50
DEV Community
Neutral
50
G2
Neutral
50
Gartner Peer Insights
Positive
82
GitHub Discussions
Neutral
50
Glassdoor
Neutral
50
Hacker News
Neutral
50
PeerSpot
Neutral
50
Play Store
Neutral
50
Product Hunt
Neutral
50
Quora
Neutral
50
Reddit
Neutral
50
Software Advice
Neutral
50
Spiceworks
Neutral
50
Stack Overflow
Neutral
50
TrustPilot
Neutral
50
TrustRadius
Neutral
50
YouTube
Neutral
50
Evidence checkpoints: S3
✓SOC2 Type II Certification
✓ISO 27001 Certification
✓GDPR / Data Processing Agreement Published
✓Third-Party Penetration Test or Bug Bounty Program
✓Public Status / Uptime Page
✕Published SLA Terms
✓Gartner / Forrester Analyst Position
✓Cloud or Software Marketplace Listing
✕Technology Partner Certification
✓Public API Documentation
✓Transparent Pricing Page
✕Public Changelog / Release Notes
✓Verified Named Client Case Studies
✓Public Help Centre / Knowledge Base
What buyers are saying
“Reviewers cite user-friendly interface, automation and built-in asset management”
Gartner Peer Insights
“Reviewers cite user-friendly interface, automation and built-in asset management”
Gartner Peer Insights