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GoTo Resolve

GoTo Resolve is the unified IT management and remote support product from GoTo (formerly LogMeIn, founded 2003; renamed GoTo in 2022), combining remote access/control, unattended access, helpdesk ticketing, patch management, and AI-assisted diagnostics in one console. GoTo was taken private in 2020 by Francisco Partners and Evergreen Coast Capital (Elliott Management) for $4.3B, and its former subsidiary LastPass completed a full separation from GoTo in May 2024 following the 2022-2023 security incidents in which LastPass's and, subsequently, GoTo's own encrypted backups and an encryption key were compromised. GoTo reached a lender debt-exchange framework in January 2024 to address its balance sheet, and current CEO Rich Veldran (in the role since January 2024) has led the company's ongoing restructuring and product consolidation, now reporting over $1 billion in annual revenue and 3,000+ employees.
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64
C - Verified
Product Quality
70
Market Reputation
52
Community Sentiment
54
Customer Experience
60
Technical Credibility
48
Value for Money
58
Innovation & Vision
100
Buying Safety
50
AI model visibility: 30
Claude
Top pick
30 of 30 prompts
Gemini
Top pick
30 of 30 prompts
ChatGPT
Top pick
30 of 30 prompts
Community signals: 20
App Store
Neutral
59
Capterra
Positive
74
Clutch
Neutral
50
DEV Community
Neutral
53
G2
Positive
72
Gartner Peer Insights
Neutral
59
GitHub Discussions
Neutral
54
Glassdoor
Neutral
54
Hacker News
Neutral
45
PeerSpot
Neutral
68
Play Store
Neutral
59
Product Hunt
Neutral
50
Quora
Neutral
53
Reddit
Neutral
48
Software Advice
Neutral
67
Spiceworks
Neutral
58
Stack Overflow
Neutral
51
TrustPilot
Negative
32
TrustRadius
Positive
76
YouTube
Neutral
54
Evidence checkpoints: S3
SOC2 Type II Certification
ISO 27001 Certification
GDPR / Data Processing Agreement Published
Third-Party Penetration Test or Bug Bounty Program
Public Status / Uptime Page
Published SLA Terms
Gartner / Forrester Analyst Position
Cloud or Software Marketplace Listing
Technology Partner Certification
Public API Documentation
Transparent Pricing Page
Public Changelog / Release Notes
Verified Named Client Case Studies
Public Help Centre / Knowledge Base
What buyers are saying
AI-assisted diagnostics and session notes
Reddit
AI-assisted diagnostics and session notes
GitHub Discussions
Strong integrations with ServiceNow/Zendesk/Intune/Jira
G2