Salesforce is the world's largest customer relationship management (CRM) platform, credited with pioneering the cloud/SaaS ("no software") delivery model in 1999. Its core Sales Cloud, Service Cloud, and Marketing Cloud products are complemented by Slack, Tableau, MuleSoft, and the Agentforce autonomous AI agent platform, all built on the extensible Lightning Platform and extended through the AppExchange marketplace. Publicly traded on the NYSE (CRM) and a Dow Jones Industrial Average component, Salesforce is consistently named the global CRM applications market share leader and a Leader in Gartner's Magic Quadrant for Sales Force Automation Platforms.