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Shelf

Shelf (shelf.io) is an AI knowledge management platform operated by Gemshelf Inc., founded in 2017 and headquartered in Stamford, Connecticut. It raised a $52.5M Series B in August 2021 led by Tiger Global and Insight Partners, and describes itself as a Leader in the 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems.
digital-workplaceKnowledge ManagementCustomer Service KnowledgeAI🔗 shelf.io
43
D - Developing
Product Quality
63
Market Reputation
68
Community Sentiment
58
Customer Experience
61
Technical Credibility
60
Value for Money
38
Innovation & Vision
100
Buying Safety
36
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AI model visibility: 30
Claude
Top pick
30 of 30 prompts
Gemini
Top pick
30 of 30 prompts
ChatGPT
Top pick
30 of 30 prompts
Community signals: 20
App Store
Neutral
50
Capterra
Neutral
50
Clutch
Neutral
50
DEV Community
Neutral
50
G2
Positive
92
Gartner Peer Insights
Neutral
50
GitHub Discussions
Neutral
50
Glassdoor
Neutral
50
Hacker News
Neutral
50
PeerSpot
Neutral
50
Play Store
Neutral
50
Product Hunt
Neutral
50
Quora
Neutral
50
Reddit
Neutral
50
Software Advice
Neutral
50
Spiceworks
Neutral
50
Stack Overflow
Neutral
50
TrustPilot
Neutral
50
TrustRadius
Neutral
50
YouTube
Neutral
50
Evidence checkpoints: S3
✓SOC2 Type II Certification
✓ISO 27001 Certification
✓GDPR / Data Processing Agreement Published
✓Third-Party Penetration Test or Bug Bounty Program
✕Public Status / Uptime Page
✕Published SLA Terms
✕Gartner / Forrester Analyst Position
✕Cloud or Software Marketplace Listing
✕Technology Partner Certification
✕Public API Documentation
✕Transparent Pricing Page
✕Public Changelog / Release Notes
✓Verified Named Client Case Studies
✕Public Help Centre / Knowledge Base
What buyers are saying
“Rated easiest setup, admin and use in G2 badges”
G2
“Rated easiest setup, admin and use in G2 badges”
G2
“Rated easiest setup, admin and use in G2 badges”
G2