Z

Zendesk

Zendesk is a widely used customer service and support platform (helpdesk, ticketing, live chat, knowledge base) originally founded in Copenhagen, Denmark in 2007 before relocating its headquarters to San Francisco. Zendesk traded publicly on the NYSE under the ticker ZEN before being taken private in 2022 by a consortium led by Hellman & Friedman and Permira in a deal valued at approximately $10.2 billion.
customer-servicecustomer-servicehelpdesksaas🔗 www.zendesk.com
84
A - Excellent
Product Quality
80
Market Reputation
78
Community Sentiment
72
Customer Experience
76
Technical Credibility
78
Value for Money
64
Innovation & Vision
100
Buying Safety
100
AI model visibility: 30
Claude
Top pick
30 of 30 prompts
Gemini
Top pick
30 of 30 prompts
ChatGPT
Top pick
30 of 30 prompts
Community signals: 20
App Store
Neutral
56
Capterra
Positive
84
Clutch
Neutral
50
DEV Community
Neutral
50
G2
Positive
77
Gartner Peer Insights
Positive
71
GitHub Discussions
Neutral
48
Glassdoor
Positive
70
Hacker News
Neutral
51
PeerSpot
Positive
72
Play Store
Neutral
50
Product Hunt
Neutral
48
Quora
Neutral
56
Reddit
Neutral
60
Software Advice
Positive
78
Spiceworks
Neutral
53
Stack Overflow
Neutral
49
TrustPilot
Neutral
56
TrustRadius
Positive
79
YouTube
Neutral
56
Evidence checkpoints: S3
SOC2 Type II Certification
ISO 27001 Certification
GDPR / Data Processing Agreement Published
Third-Party Penetration Test or Bug Bounty Program
Public Status / Uptime Page
Published SLA Terms
Gartner / Forrester Analyst Position
Cloud or Software Marketplace Listing
Technology Partner Certification
Public API Documentation
Transparent Pricing Page
Public Changelog / Release Notes
Verified Named Client Case Studies
Public Help Centre / Knowledge Base
What buyers are saying
Strong AI agent capabilities (Zendesk AI)
Reddit
Strong AI agent capabilities (Zendesk AI)
Reddit
Strong AI agent capabilities (Zendesk AI)
Reddit