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Zendesk Guide

Zendesk Guide, now marketed as Zendesk Knowledge, is the help center and knowledge base product of Zendesk, Inc. Zendesk was acquired by an investor group led by Hellman & Friedman and Permira in a roughly $10.2 billion all-cash deal completed on November 22, 2022, and is now privately held.
digital-workplaceKnowledge BaseHelp CenterCustomer Service🔗 www.zendesk.com/service/help-center
54
C - Verified
Product Quality
70
Market Reputation
74
Community Sentiment
62
Customer Experience
63
Technical Credibility
77
Value for Money
62
Innovation & Vision
100
Buying Safety
64
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AI model visibility: 6
Claude
Top pick
6 of 6 prompts
Gemini
Top pick
6 of 6 prompts
ChatGPT
Top pick
6 of 6 prompts
Community signals: 20
App Store
Neutral
50
Capterra
Neutral
50
Clutch
Neutral
50
DEV Community
Neutral
50
G2
Positive
78
Gartner Peer Insights
Neutral
50
GitHub Discussions
Neutral
50
Glassdoor
Neutral
50
Hacker News
Neutral
50
PeerSpot
Neutral
50
Play Store
Neutral
50
Product Hunt
Neutral
50
Quora
Neutral
50
Reddit
Neutral
50
Software Advice
Neutral
50
Spiceworks
Neutral
50
Stack Overflow
Neutral
50
TrustPilot
Neutral
50
TrustRadius
Neutral
50
YouTube
Neutral
50
Evidence checkpoints: S3
✓SOC2 Type II Certification
✓ISO 27001 Certification
✓GDPR / Data Processing Agreement Published
✓Third-Party Penetration Test or Bug Bounty Program
✓Public Status / Uptime Page
✕Published SLA Terms
✕Gartner / Forrester Analyst Position
✕Cloud or Software Marketplace Listing
✕Technology Partner Certification
✓Public API Documentation
✓Transparent Pricing Page
✕Public Changelog / Release Notes
✓Verified Named Client Case Studies
✓Public Help Centre / Knowledge Base
What buyers are saying
“Broadly liked; over 90% of reviewers give 4 or 5 stars”
G2
“Broadly liked; over 90% of reviewers give 4 or 5 stars”
G2
“Broadly liked; over 90% of reviewers give 4 or 5 stars”
G2